Privacy Policy

The controller of the personal data of the online shop Astieks is Astieks Komfort OÜ (registry code 11164957), located at Sarapiku tee 13, phone +372 6108444, email info@astieks.com.

What personal data are processed

Name, phone number, and email address
Delivery address
Bank account number
Cost of goods/services and payment details (purchase history)
Customer support data

Why personal data are processed

Personal data are used to manage customer orders, deliver goods, analyze preferences, provide customer support, and enable the online store’s functionality.

Legal grounds

Personal data are processed to fulfill customer contracts and comply with legal obligations such as accounting and consumer protection.

Recipients of personal data

Data may be shared with Maksekeskus AS, transport services, hosting providers, and IT providers under contractual obligations.

Security and access to data

Data is stored securely on EU servers (Zone Media OÜ). Only authorized staff and contracted processors have access, under strict security policies.

Access to and rectification of personal data

Users can access and update their data via account profile or customer support.

Withdrawal of consent

Consent-based processing can be revoked at any time by contacting customer support via email.

Storage

Data is retained as long as necessary for legal/accounting reasons or until disputes are resolved. Accounting data is stored for 7 years.

Erasure

For data erasure, contact customer support. Requests are handled within 1 month.

Transmission

Requests to transmit personal data are handled within 1 month after identity verification.

Direct marketing messages

With your consent, we may send marketing messages via email/SMS. You can unsubscribe anytime or contact support to opt-out.

Dispute resolution

Disputes are resolved via customer support. Supervisory authority: Estonian Data Protection Inspectorate (info@aki.ee).